Email problems? Get help with Outlook, Gmail, BigPond and more

Does this sound familiar?

• You can receive emails but can’t send them.
• Outlook won’t open, shows an error or keeps disconnecting.
• Gmail or BigPond emails aren’t appearing on your computer.
• Messages appear on one device but not another.
• Your email app repeatedly asks you to sign in.
• You need email set up on a new computer.
• You’ve forgotten your password or lost access to your account.

How I can help

I check whether the issue is with your email account, the app you’re using, your connection or the way your devices are configured. Depending on the problem, I can help correct settings, reconnect accounts, troubleshoot syncing and test sending and receiving. If you’re moving to a new computer, I can help set up your email and check how you access existing messages and folders.

Using another email service?

Outlook, Gmail and BigPond are just some of the services I can help with. Tell me the provider and app you use so I can confirm how I can help.

Locked out of your email account?

I can guide you through your provider’s account recovery process and help you understand the verification steps. Recovery depends on the provider and the information available to prove ownership, so access can’t be guaranteed. Please don’t include passwords or verification codes in your enquiry.

Why does email work on my phone but not my computer?

Your devices may use different apps, sign-in details or connection settings. Checking both helps identify why one is working and the other isn’t.